Help center

Enter your pickup address (an airport, for example), the destination, date, time and number of passengers: you see the fixed price of every vehicle class straight away. Choose the car, fill in your details and receive an email confirmation within minutes. For special requests you can message us on WhatsApp.

Yes. The price you see at booking is locked: no meter, no surcharge for traffic, queues or waiting in the arrivals hall. It includes the dedicated vehicle, the chauffeur, tolls and the name-sign welcome. The only additional items are the extras you choose, such as child seats.

Always per vehicle. Whether you travel alone or as a party of four, the sedan costs the same. For larger groups the van or minibus costs more than the sedan but spreads the cost over more people.

You pay the chauffeur directly on arrival, in cash. For companies, agencies and regular customers we arrange invoicing and bank transfer: message us before booking.

Yes. Right after booking you receive an email with pickup, destination, date, time, vehicle and price. Check that the details are correct and tell us straight away about any change. The day before you receive the chauffeur's name and number.

Of course. Enter the details of the passenger who travels: the chauffeur waits with a sign bearing their name and you receive the confirmation. It is how companies, hotels and agencies book for their guests.

Pickups between 22:00 and 06:00 carry a 10% surcharge, already included in the price shown at booking. What you see is what you pay.

Yes: when you book both legs together the return gets 10% off, applied automatically in the price shown.

Online you can book up to 2 days before departure. For a transfer closer than that, message us on WhatsApp or call: we check availability and confirm the car.

Yes. Give us your billing details (company name, VAT number or SDI code) when booking or afterwards: we issue an electronic invoice for companies and individuals.

In the arrivals hall, right after the baggage-reclaim exit, holding a sign with your name. We read the terminal from your flight number and confirm the meeting point in the message the day before.

We track the flight live and move the meeting time to the actual landing, at no extra cost. Just enter your flight number when booking. If the flight is cancelled or diverted, message us as soon as you can.

At airports and ports we include 60 minutes from landing or disembarkation. At other addresses 15 minutes. Beyond that, waiting is agreed with the chauffeur.

You choose the class at booking: a Mercedes E-Class or similar sedan for up to 3, an S-Class or similar for maximum comfort, a Mercedes V-Class or similar van for up to 7, an XL van for up to 8 and a minibus for up to 16. All air-conditioned, recent and well kept.

The sedan takes 3 large suitcases plus hand luggage, the S-Class 2, the van up to 6-7 suitcases, the minibus one per passenger. Skis, golf bags, bicycles or pushchairs should be mentioned at booking so we can suggest the right vehicle.

Yes: infant carrier, child seat and booster by age and weight, for a small supplement. Add them at booking or message us so we prepare the car.

No, never. Every transfer is private: the car is reserved for you and your party, with no stops to pick up strangers.

A short stop is almost always possible: just tell the chauffeur. For longer stops, for example a visit to Pompeii between Naples and Sorrento, let us agree it beforehand so we can price the time.

Yes. Our chauffeurs speak Italian and English; on request we can assign a chauffeur who speaks Spanish, French or German.

Yes, mention it when booking. For small animals we ask for a carrier; for large dogs we assign a van.

Every Italian airport, from the major hubs (Fiumicino, Malpensa, Venice, Naples, Catania) to regional ones such as Comiso, Lampedusa, Forlì or Bolzano. Our operating base is in Acireale near Catania, but we work with chauffeurs and vehicles in every region.

Yes: cruise ports (Civitavecchia, Naples, Genoa, Livorno, Venice, Palermo, Messina) and railway stations, with a name sign at the exit and tracking of your ship or train.

Yes, all over Italy: Rome-Florence, Milan-Venice, Naples-Rome, Catania-Palermo and any other route. The price is fixed, based on distance, and you see it before booking.

Yes. For meetings, weddings, shopping or a tailor-made itinerary we provide car and chauffeur by the hour or the day: message us with dates and plans and we send a quote.

On request, yes, for example from Malpensa to Lugano or from Trieste to Ljubljana. Send us the route: we confirm availability and price.

Safety comes first: in snow or severe weather the chauffeur adapts route and timing and keeps you informed. Public-transport strikes do not affect a private transfer: it is one of the reasons to book one.

Yes, free of charge up to 48 hours before the transfer time. Inside 48 hours no refund applies, because car and chauffeur are already reserved for you. To cancel use the link in your confirmation or message us by email or WhatsApp with your booking code.

Of course. More than 48 hours before you can change time, addresses or passengers with no penalty, apart from any price difference. Inside 48 hours changes depend on availability. We confirm every change in writing.

Yes. We operate as a fully licensed NCC (chauffeur-driven hire) service, with vehicles covered by the passenger-transport insurance the law requires and professional chauffeurs on the official register.

The day before you receive your chauffeur's direct number. You can always reach us at +39 392 177 4905, by phone or WhatsApp, and by email at info@luxurychauffeurservice.it.

Message us as soon as possible with a description of the item and your booking code: we check with the chauffeur and arrange the return. Any shipping costs are borne by the customer.

The price is fixed and known in advance, the chauffeur waits in the arrivals hall with a sign and tracks your flight, the car is high-end and reserved for you. No queue, no meter, no surprises at rush hour or at night.